Workstation
Helpdesk
HIGH / CRITICAL IN QUEUE · 0
Para 38: first response 2 hours (RM200/hour), restore 24 hours (RM1,000/day or RM300/day with loan unit). Repeat failure within 90 days of a confirmed fix is RM200/hour. Open tickets past 90 days go on hold. 24×7 roster, on-site dispatch, loan units.
24×7 roster / loan units
| Shift | Hours | Holder |
|---|
Loan units: —
Open ticket
| Title | Status | Response due | Resolve due | Penalty |
|---|
Email / SMS transport
In-app notifications always land on the desk. Outbox dispatches when a webhook or SMTP/Twilio connector is enabled. Worker also drains the queue.
Email
last off
SMS
last off
| Channel | Dest | Title | Status | Error |
|---|